Right of Withdrawal
EU Right of Withdrawal Policy
Right of Withdrawal
If you are a consumer residing in the European Union (EU), you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period will expire 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods.
How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement sent by email.
Contact Email: admin@surpluxglobal.com
You may use the withdrawal form below, but it is not mandatory.
Withdrawal Form
To: Surplux Global
Email: admin@surpluxglobal.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
Order Number: ___________________
Product(s): ______________________
Ordered on: ______________________
Received on: _____________________
Customer Name: __________________
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the cost of standard delivery (excluding any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option offered by us).
We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent back the goods, whichever is earlier.
Refunds will be made using the same payment method used for the original transaction unless expressly agreed otherwise.
Returning Goods
You must send back the goods without undue delay and, in any event, no later than 14 days from the day on which you communicate your withdrawal from this contract.
You will be responsible for the direct cost of returning the goods unless otherwise agreed.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Exceptions
The right of withdrawal does not apply to:
- Goods that deteriorate rapidly or have a short shelf life.
- Sealed goods that are not suitable for return due to health protection or hygiene reasons if unsealed after delivery.
Contact Information
Surplux Global
Website: www.surpluxglobal.com
Email: admin@surpluxglobal.com