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Surplux Global – Return & Refund Policy

At Surplux Global, customer satisfaction is important to us.

Because we work with international suppliers, we only offer returns/refunds for damaged, defective, or incorrect items.

Return Window

You may request a return/refund within 14 days of receiving your order.

Eligibility for Refund

To qualify for a refund, you must provide:

• Clear photos or video showing the issue

• Order number

• Description of the problem

We Refund Only When:

• The item arrives damaged

• The item is defective

• You received the wrong item, color, or size

• The item never arrived (lost shipment)

No Physical Returns

Customers do not need to return the product due to international shipping limitations.

Non-Refundable Situations

• Change of mind

• Wrong size ordered by customer

• Items delivered in perfect condition

• Sale/Clearance items

• Used or worn items

Refund Method

Refunds are issued to your original payment method after we verify the issue with your evidence.

Contact Us

For return or refund assistance, reach us at:

📧 admin@surpluxglobal.com